Privacy Policy for
255pub Casino

Introduction

This Privacy Policy ("Policy") is issued by the operator of 255pub ("255pub", "We", "Us", "Operator") and governs the collection, use, storage, disclosure, and protection of personal data submitted by users ("You", "User", "Player") in connection with the 255pub online gaming platform accessible at https://255pub.cam and any associated services, features, and communications.

255pub is committed to protecting the privacy of all its users and to complying fully with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). Where 255pub processes personal data in connection with its obligations as a PAGCOR-licensed operator, such processing is conducted in full compliance with PAGCOR regulations and applicable Philippine laws, including the Anti-Money Laundering Act ("AMLA") and its amendments.

By registering an account on 255pub, depositing funds, using any of the platform's services, or otherwise interacting with 255pub in any capacity, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the 255pub platform immediately.

We reserve the right to update this Policy at any time. Changes take effect immediately upon posting the revised Policy on the 255pub website. We will make reasonable efforts to notify you of material changes via in-platform notification or email to your registered address. Your continued use of 255pub after changes are posted constitutes acceptance of the revised Policy.

1. Data Controller Information

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, the data controller responsible for your personal information is the operator of 255pub, operating under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR).

255pub has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable data protection laws. The DPO is the first point of contact for any privacy-related queries, data subject rights requests, and data breach notifications. You may contact the DPO at the contact details provided in Section 12 of this Policy.

The 255pub platform is directed exclusively at residents of the Republic of the Philippines who are physically present within Philippine territory at the time of access. Processing of personal data under this Policy is therefore conducted primarily within Philippine jurisdiction and subject to Philippine law.

2. Personal Data We Collect

255pub collects personal data that falls into several categories, depending on how you interact with the platform. We collect only what is necessary for the specific purposes described in this Policy — no more.

2.1 Registration and Identity Data

When you create a 255pub account, we collect your full legal name, date of birth, residential address (including city, province, and postal code), Philippine mobile number, and email address. This data is required to establish your account identity and is non-optional for registration.

2.2 Know Your Customer (KYC) Verification Data

Before processing withdrawals, 255pub is required by PAGCOR regulations and the Anti-Money Laundering Act to verify your identity. This involves collection of one or more valid government-issued identification documents such as a Philippine passport, driver's license, Unified Multi-Purpose ID (UMID), SSS ID, PhilHealth ID, or Voter's ID. We also collect the identification number, issue date, and expiry date of submitted documents, and in some cases, a selfie photograph for biometric verification.

2.3 Financial and Transaction Data

255pub collects data relating to deposits, withdrawals, bet placement, game outcomes, bonus usage, and any other financial transactions conducted on the platform. For GCash and Maya transactions, we collect your registered e-wallet mobile number and transaction reference numbers. For bank transfers, we collect your bank account details to the extent necessary to process the transaction. We do not store complete credit or debit card numbers.

2.4 Device and Technical Data

When you access 255pub, we automatically collect certain technical information including your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone setting, session duration, and pages visited within the platform. This data is used for security monitoring, fraud detection, and platform optimization.

2.5 Communications Data

If you contact 255pub customer support via live chat or email, we retain records of those communications, including the date, time, and content of exchanges. This data is used to resolve your query, improve our support services, and maintain records required by our regulatory obligations.

2.6 Responsible Gaming Data

Where you use responsible gaming tools such as deposit limits, session timers, cooling-off periods, or self-exclusion, we record those settings and their activation dates. This data is used solely to enforce your elected restrictions and is treated with heightened confidentiality.

3. How We Collect Your Data

3.1 Direct Collection

The majority of your personal data is collected directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account profile. This direct collection ensures accuracy and completeness of the data we hold about you.

3.2 Automated Collection

Certain data — primarily technical and behavioral data — is collected automatically via cookies, web beacons, server logs, and similar technologies when you access and navigate the 255pub platform. This automated collection occurs regardless of whether you are logged in to your account. For more detail on our use of cookies and similar technologies, see Section 7 of this Policy.

3.3 Third-Party Sources

In limited circumstances, 255pub may receive personal data about you from third-party sources, including payment processors (GCash, Maya, BPI, BDO) for transaction verification purposes, identity verification service providers for KYC processing, fraud detection partners for security screening, and PAGCOR or other government bodies as required by our license and applicable law. Data received from third parties is handled with the same level of care as data collected directly from you.

4. Purposes of Processing

255pub processes your personal data exclusively for the following defined and legitimate purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent.

• Account Management: Creating, maintaining, and administering your 255pub account, including password recovery, account updates, and communication of account-related notices.
• Service Delivery: Enabling you to access and use all features of the 255pub platform including games, deposits, withdrawals, bonuses, and customer support.
• Identity Verification (KYC): Fulfilling our legal obligations under PAGCOR regulations and the Anti-Money Laundering Act by verifying the identity of account holders prior to processing withdrawals.
• Payment Processing: Facilitating the deposit and withdrawal of funds via GCash, Maya, bank transfer, and other supported Philippine payment methods.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, money laundering, and other unlawful activities on the platform.
• Regulatory Compliance: Meeting our obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act of 2012, and other applicable Philippine laws and regulations.
• Responsible Gaming: Administering player-elected responsible gaming tools including deposit limits, self-exclusion, and loss limits, and monitoring platform activity for indicators of problem gambling behavior.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality and compliance purposes.
• Platform Improvement: Analyzing aggregated and anonymized usage data to improve the performance, reliability, and user experience of the 255pub platform.
• Promotional Communications: Sending you information about relevant bonuses, promotions, and platform updates — only where you have given explicit consent to receive such communications and subject to your right to withdraw consent at any time.

5. Legal Bases for Processing

Under the Data Privacy Act of 2012, every processing of personal data must have a lawful basis. 255pub relies on the following legal bases for each category of processing activity:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to upon registration — including account management, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AMLA obligations, KYC verification, and tax reporting requirements.
• Legitimate Interests: Processing necessary for fraud prevention, security monitoring, platform optimization, and responsible gaming monitoring — where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without detriment to your use of the core 255pub services.

6. Data Sharing and Third-Party Disclosure

255pub does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:

6.1 Payment Service Providers

We share transaction data with your chosen payment provider — GCash, Maya, BPI, BDO, Metrobank, GrabPay, or 7-Eleven — solely to process deposit and withdrawal transactions. Each provider operates under its own privacy policy and is bound by applicable Philippine financial privacy regulations.

6.2 Identity Verification Partners

255pub uses licensed third-party KYC verification service providers to process government identification documents. These providers are contractually bound to process your data solely for identity verification purposes and are prohibited from using it for any other purpose.

6.3 Game Content Providers

The game providers whose titles appear in the 255pub lobby — including JILI Games, PG Soft, Pragmatic Play, and others — may receive limited technical data (such as session tokens and bet amounts) to operate their games within the 255pub platform. Game providers do not receive your name, contact details, or payment information.

6.4 Regulatory and Law Enforcement Authorities

255pub is required by law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), and other competent Philippine government authorities when required by applicable law, court order, or regulatory direction. We will not notify you of such disclosures where prohibited by law from doing so.

6.5 Professional Advisors

We may share limited personal data with legal counsel, auditors, and other professional advisors engaged by 255pub where strictly necessary for the provision of their professional services and subject to binding confidentiality obligations.

7. Cookies and Tracking Technologies

255pub uses cookies and similar tracking technologies to operate the platform, maintain your session, detect fraud, and analyze how the platform is used. A cookie is a small text file placed on your device by your browser when you visit the 255pub website.

7.1 Essential Cookies

These cookies are strictly necessary for the 255pub platform to function. They enable session management (keeping you logged in), security token validation, and fraud detection. Essential cookies cannot be disabled without preventing you from using the platform. No consent is required for essential cookies under the DPA.

7.2 Functional Cookies

Functional cookies remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations. These cookies improve your experience but are not strictly necessary. You may disable them without losing core functionality.

7.3 Analytics Cookies

With your consent, 255pub uses analytics tools to collect aggregated, anonymized data about how users navigate and interact with the platform. This data does not identify you individually and is used solely to improve the platform's design and performance.

You may manage your cookie preferences at any time via the cookie settings panel accessible from the 255pub website footer. Withdrawing consent for non-essential cookies will not affect your ability to use the core platform services.

8. Data Retention

255pub retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with 255pub and for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• KYC documents: Retained for a minimum of five (5) years following the conclusion of the business relationship, in compliance with AMLA requirements.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and BIR requirements.
• Customer support records: Retained for two (2) years from the date of the interaction, or longer if the interaction relates to an ongoing dispute or regulatory inquiry.
• Technical and device data: Retained for twelve (12) months from collection for security and fraud detection purposes.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, to demonstrate compliance.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymized. Where data has been anonymized, the resulting anonymized dataset may be retained indefinitely for analytical purposes as it no longer constitutes personal data under the DPA.

9. Security Measures

255pub implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss. These measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 255pub servers
• Encryption at rest for all stored personal data and sensitive financial information
• Multi-factor authentication options for user accounts
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Automated fraud detection and anomaly monitoring systems operating 24/7
• Regular penetration testing and security audits conducted by independent third-party specialists
• Strict data processing agreements with all third-party service providers who handle personal data
• Staff training on data protection obligations and information security best practices
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 255pub will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected users without undue delay in accordance with the DPA and NPC issuances.

While 255pub takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 255pub account credentials and for notifying us immediately of any suspected unauthorized access to your account.

10. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 255pub. These rights may be exercised by submitting a written request to our Data Protection Officer using the contact details in Section 12.

255pub will respond to all valid data subject rights requests within fifteen (15) business days of receipt. We may request proof of identity before processing your request. Where we are unable to fulfill a request due to legal obligations, we will explain the reason in writing.

11. Children's Privacy and Age Restriction

255pub is strictly an adults-only platform. In compliance with PAGCOR regulations and Philippine law, the minimum age to register or use the 255pub Services is twenty-one (21) years old. We do not knowingly collect, use, or retain personal data from individuals under this age.

As part of our registration process and KYC verification, 255pub requires users to confirm their age and submit government-issued identification. Accounts found to belong to underage individuals will be immediately closed and any funds held in those accounts will be handled in accordance with PAGCOR guidance and applicable law.

If you believe a minor may have created an account on 255pub, please notify us immediately using the contact details in Section 12. We take underage gambling extremely seriously and will investigate all such reports promptly.

12. Contact Us and How to File a Complaint

Contacting Our Data Protection Officer

For any questions about this Privacy Policy, to exercise your data subject rights, or to report a privacy concern, you may contact the 255pub Data Protection Officer. Our support team is available 24 hours a day, seven days a week via live chat on the 255pub platform. For written privacy inquiries, you may send correspondence to our support email address: [email protected] (plain text — not a clickable link).

Please include the following information in your request: your full name as registered on 255pub, your registered email address or mobile number, the nature of your request or concern, and any supporting information relevant to your query. We will acknowledge receipt of your request within three (3) business days.

Filing a Complaint with the NPC

If you are not satisfied with 255pub's response to your privacy concern, or if you believe your data rights under the Data Privacy Act of 2012 have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for enforcing the DPA and protecting the data privacy rights of Filipino citizens and residents. Information on how to file an NPC complaint is available through the Commission's official government channels.